Accessibility at Waste Disposal Merton

Waste Disposal Merton is committed to providing an accessible and inclusive experience for all users in the Merton area, including disabled people, older people, and those using assistive technologies. This Accessibility Statement explains how we work to make our digital information and waste disposal services easy to use, what standards we aim to meet, and how you can contact us if you experience any barriers.

Our commitment to accessibility

We aim to ensure that everyone can access information about waste disposal in Merton, including recycling collections, bulky waste services, and commercial waste solutions. Our goal is to provide a consistent and usable experience, whether you visit our website, contact us online, or use our digital tools to manage waste services. We regularly review our content, layouts, and functionality to support a wide range of user needs.

Standards and guidelines

We are working to meet the Web Content Accessibility Guidelines version 2.1, Level AA. These internationally recognised guidelines explain how to make web content more accessible to people with diverse access needs, including people who are blind or have low vision, people who are deaf or hard of hearing, people with mobility or dexterity difficulties, and people with cognitive or learning disabilities. By following WCAG 2.1 AA, we aim to make key information about Waste Disposal Merton clear, perceivable, and easy to operate.

Screen-reader and assistive technology support

Our pages are designed to be compatible with modern screen readers and other assistive technologies. We use meaningful headings, descriptive text for images where appropriate, and clear language to support users navigating by audio or by keyboard. We work to ensure that important information about waste disposal services in Merton is available in a logical reading order, with labels and instructions that can be understood when using assistive tools.

Keyboard navigation

We aim to ensure you can navigate our content and service information using only a keyboard. Interactive elements should be reachable in a predictable tab order, and you should be able to move through menus, forms, and controls without needing a mouse or touch screen. We seek to maintain visible focus indicators so that keyboard users can clearly see which element is currently selected. This helps users who rely on keyboard navigation to manage bookings and find local waste disposal information for the Merton area.

Content clarity and readability

We strive to use plain and direct language when describing waste collection days, recycling rules, and booking options, so they are easy to understand. We avoid unnecessary jargon and aim to structure text with clear headings and short paragraphs. This approach supports users who may have cognitive or learning difficulties, users for whom English is an additional language, and anyone who prefers concise and well-organised information about accessible waste disposal in Merton.

Ongoing improvements

Accessibility is an ongoing process. We regularly review our pages and services to identify any barriers that might affect users. When we update or develop new features, we consider accessibility from the earliest design stages. If we discover areas where our site does not fully meet WCAG 2.1 AA, we prioritise fixing them, particularly where they affect access to key waste disposal information or booking options for residents and businesses in Merton.

Feedback and accessibility requests

If you experience any difficulty accessing information about Waste Disposal Merton, or if you need information in an alternative format, you can contact our accessibility team. Please provide details of the content or service you are trying to use, what went wrong, and what device or assistive technology you are using. We will review your request and aim to respond with practical assistance or an alternative way to access the information you need.

You can contact us by phone or email for accessibility support, to request information in a different format, or to tell us about any accessibility issues you have found. We use this feedback to improve our services and to make waste disposal in the Merton area more accessible for everyone.